computer problems

My tolerance for computer problems has always been very low and after waiting 10 days to get my computer back, connected it all up. Started it....and it still takes 45 minutes yes that was confirmed by a count up by seconds timer!but is seemed longer! It takes 45 minutes to connect and it took 15 tries and a bunch of white screens and start overs. I promised I will not use naughty words but boy oh boy do I have a list I could put in about now! Dear hubby, Doug, will talk to the tech on Monday and I'll probably take in in shortly (March 29, 2010) after so he can try again. He thought he had the problem corrected--but I have reason to believe it is not fixed because it is still having the same problem! Until I get my computer with win xp on it back I am using Doug's computer with win 7 that is incredibly challenging to use. If someone has a way to make it work easier or explain how to make it work I'm willing to listen and try. Peace and namaste....